FAQ

1. Common

What is bit rate?

Bit rate is the number of bits that are conveyed or processed per unit of time. A measure of how many bits describes each sound in an audio file. A low bit rate means lower quality and a smaller file size, while a high bit rate means better quality and larger files(takes longer to download). The standard bit rate is 1500kbps. Best quality 2000kbps and greater, poor qulity 1000kbps and lower.

What are the payment options?

We currently accept most major credit cards only.
Payment : VISA, MASTER, JCB, DINERS, American Express

System Requirements

For PC Users
OS: Windows7 or Windows8
CPU clock: 700mhz or greater
Memory: 256MB or greater
Network: ADS, Cable or greater

For Mac Users
CPU clock: G4 800mhz or greater
Memory: 256MB or greater
Network: ADS, Cable or greater

For iPad Users
Network: ADS, Cable or greater

How do I get a refund?

We will not refund unless the problem was caused by us or is obviously our fault.

I lost my user ID and password.

Go to http://www.night24.com/members_en/

and enter your email address from the time of registration . We will send your registration information within 48hrs.

Can I download movies for free?

Sample movies are always free. If you would like to download a full version of the movie, you will need to purchase the titles.
Since we provide pay-per-view contents, you will need to pay for each title. No monthly membership fee will be applied.
If you would like to download membership of the movie,you will need to purchase monthly membership fee.

Still cannot find the answers?

If you have a question that is not already listed here, please contact Customer Support.

2.Membership

When can I get 6 products per 1 day?

It is our membership download rule as follows.
1st month 3 donwload per day
2nd month 3 donwload per day
3rd month 5 donwload per day
4th month 5 donwload per day
5th month 5 donwload per day
6th month 6 donwload per day

Will I get access to unlimited viewing?

The download will be available for up to 6 products per 1 day, but you can enjoy your downloaded movie on your PC unlimited!! (NO DRM or any restrictions applied to the downloaded movies)

3.Pay-Per-View

Can I use a bank transfer for payment?

Yes. Please contact Customer Support.

I can not download movies for Pay-Per-View.

We may hold your download for your safety. Please contact Customer Support.

How can I buy again the same movie ?

Please contact Customer Support with movie number.

I failed 3 times to download.

Please contact Customer Support with movie number.

Will I get access to unlimited viewing?

The download will be available for up to 3 times, but you can enjoy your downloaded movie on your PC unlimited!! (NO DRM or any restrictions applied to the downloaded movies) You have to download within 10 days of purchase.